Terms and conditions
Last updated: February 2024
By accessing this site, you agree to the following Terms and Conditions and other applicable laws:
All the information and material provided on this website is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Sookio Ltd.
All the information, contents, text, images, including but not limited to html code, photography and buttons are the property of Sookio Ltd and may not be copied, reproduced, republished, posted, transmitted or distributed in any way without our express, advance, written consent.
All logos and trademarks used or referred to on this site are the property of their respective owners. The information on this site is provided free of charge for information purposes only. Links on this site may lead to services or sites not operated by Sookio Ltd.
Working with Sookio
Copyright All content produced is copyright to Sookio Ltd, with copyright passing to the client upon payment of invoices.
AI We use AI tools ethically, legally, and effectively in compliance with our AI policy to protect our clients and demonstrate best practice at all times.
Footage We retain rights to the footage that we shoot. We can transfer this to you for an additional 50% of the project fee.
Changes or revisions A typical fixed-price estimate for content creation includes two rounds of changes, if required.
This applies up to the point where the work is signed off or published. If there are major changes to the project, for example additional pages on a copywriting project or changes to design or video after sign-off, editing new content added by the client, or substantial changes to the features or selling points of the products and services we will issue a new quote for the extra work.
Feedback We have a 48-hour feedback window and regular check-ins to ensure that the project sticks to planned timelines.
Payment schedules This varies depending on the nature of the work.
For ad hoc projects expected to be completed within 4 weeks, we bill 50% at the start and 50% upon completion.
For longer term projects, we typically bill 50% at the start with two milestone payments of 40% and 10%.
For training, we bill 100% up front to secure the session.
For monthly support projects, we bill on the 10th of each month for that month’s payment.
Please note that the 50% deposit is there to secure the work in our schedule, and must be received before work can begin.
Payment terms Strictly 14 days, with the initial invoice due within 7 days. Please note that if project timelines slip we continue to stick to our payment schedule.
Paid social media campaigns We manage the campaign, not the ad budget itself, and request that invoices for the ads are sent direct from the platform to the client. If you need us to manage the ad budget, there is an additional 10% administration fee.
Notice periods For monthly retainer clients we operate on an eight-week notice period for either side.
Contracts Our estimates layout the scope of each project, and works as a contract. We are of course happy to sign contracts created by clients and NDAs if applicable.
Unpaid invoices Unpaid of invoices are liable for interest charged on a daily basis at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to stop working on the project or restrict access to work already produced if invoices are not paid in full.
Non-acceptance If you reasonably consider that you cannot use any of the content that we develop for you, then we may agree to reduce our fee to one half of the estimated fee. If we agree to reduce our fee then copyright in that content will remain with us, and you agree not to use or adapt that content.
Portfolio Sookio Ltd reserves the right to display and link to your project as part of the company’s online portfolio.
Period of quotes All estimates run for three months after the date issued.