Privacy policy

Last updated: February 2024

This privacy policy covers Sookio Ltd’s management of personally identifiable data that we collect when you use our site, sign up for updates or use our services.

What we collect

We may request and hold the following information:

  • Name

  • Email address

  • Telephone number

  • Location – city, postcode

  • Cookies

  • IP address

  • Website usage data

We may collect this personally identifiable information when you use our website. We also automatically receive and record information on our server logs and in order to use services like Google Analytics and Facebook Advertising.

How we use data

We store the above information in our email marketing database on MailChimp. We'll use your information with your consent, and for the following reasons:

  • Sending newsletters to subscribers

  • Contacting you about prospective or ongoing projects

  • Internal record keeping

We only use your personal data with your permission.

The way in which we use your data will be clearly defined when you share it with us.

We have never and will never sell or rent your personal data to a third party.

We will only ever send personally identifiable information about to you other companies when:

  • When we have your consent to share the information, for example when we work with a contractor on your project.

  • When we need to share your information to provide a product or service you have requested, for example, to use analytics software relating to your project.

  • When we respond to court orders or legal processes.

  • We find that your actions on our website or by any other communication violate our Terms and Conditions or any of our usage guidelines for specific products of services. For example, when we need to pass your details onto our lawyer.

Removing your data from our records

We will never use your data without your permission, and you are always able to control how we use your data.

  • We will always ask for your permission to join our newsletter, for example when you use our contact form.

  • There will always be an unsubscribe link in our newsletters, which will instantly unsubscribe you from further communications. Your data is still stored (but not used) in our Mailchimp database, to ensure we do not email you in the future.

  • If you have previously agreed to us using your personal data for marketing purposes you can contact us to change this. Email us at info@sookio.com to request your data to be removed from our databases.

If you have any questions about your data please email us at info@sookio.com.

Security

All of the personal data we use and control is encrypted and stored securely to prevent unauthorised access. Our website has an SSL certificate which will secure the connection between the browser and our website. Seeing ‘https’ in your browser address bar shows you that our SSL certificate is active.

Our permission-based email marketing platform encrypts all personal data and our newsletters are sent securely to you.

How we use AI

We use AI tools ethically, legally, and effectively in compliance with our AI policy to protect our clients and demonstrate best practice at all times.

Cookies

We may set and access cookies on your computer and we may gather information about your general internet use by using the cookie. These cookies are downloaded to your computer and stored on the computer’s hard drive. This data does not identify any personal details about you whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done by activating the 'reject cookies' setting on your computer.

Ask a question

We hope our privacy policy has been useful to you. If you have any further questions please contact us at info@sookio.com.